Frequently Asked Questions and Answers
Custom Logo Towels – Frequently Asked Questions (FAQ)
Below you will find the most frequently asked questions about custom logo towel production, with short answers. For more technical details and how pricing works, see our services page or go straight to our expert team.
What is the minimum order quantity (MOQ)?
Typically ___ pieces; this may vary for urgent or special jobs.
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What does the price depend on?
Size, weight (GSM), quantity, logo area in cm² and number of colors.
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What is the lead time?
On average ___–___ business days after sample approval.
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Do you recommend embroidery or printing?
What sizes are available?
30×50 hand, 50×90 head/face, 70×140 bath, 80×150/160 beach, etc.
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What weight options are there?
Generally 400–650 GSM; we recommend one according to the intended use.
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Is it 100% cotton? What yarn type?
100% cotton, ring-spun/combed; a blend option is available on request.
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Is there a color range / can you match Pantone colors?
Choose from a color card or get the closest match to Pantone (± tolerance).
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How are logo size and position determined?
Border, corner or center; we follow maximum area and minimum text height rules.
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Is a double-sided logo possible?
Embroidery is generally one side only; double-sided is optional for printing.
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Do you provide samples? Is there a charge?
The digital proof is free; a physical sample costs ___ (credited against your order).
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Is there an embroidery setup (punch) fee?
A one-time fee of ___; it can be reused for repeat productions.
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What printing techniques are available?
Digital, transfer/screen printing and woven jacquard (depending on the product).
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What about wash durability / color bleeding?
Yarn and dye suited to industrial washing; no problems if care instructions are followed.
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What about shrinkage and pilling?
Cotton has natural shrinkage of ___%; it is minimized through the choice of quality.
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Do you have certificates (OEKO-TEX, etc.)?
OEKO-TEX Standard 100 / relevant certificates on request.
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What about packaging? Can you make sets?
Individual OPP bags, gift boxes or 3-piece sets; labels and barcodes can be applied.
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What are the shipping/logistics costs?
Shipping options and costs are confirmed with your order. Export: EXW/FOB.
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Do you export? What is the HS code?
Yes; under HS group 6302. Documentation and packing are standard.
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What are the payment terms?
Payment in full, or deposit plus balance; invoiced sales and card payment options.
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Is there a return/warranty policy?
Free correction/re-production for production defects; misuse excluded.
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Will brand/corporate colors match exactly?
Screen differences are possible; we make the closest match within production tolerance.
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What should the design file be like?
Vector (AI/PDF/SVG) or 300 DPI PNG; text converted to outlines.
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Is it a problem if the logo has very fine detail?
Embroidery requires a minimum stitch height; if needed, we suggest simplifying the design.
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Do you do rush production?
Depending on workload, there is an option for delivery in ___ days via our "express" line.
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